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Frequently asked questions
What is your return policy?
At RAWAQI, we want you to be completely happy with your purchase. If something isn’t right, just reach out to us — we’ll do our best to fix it and make it right.
Are any purchases final sale?
Some items, for hygiene or special reasons, can’t be returned. These will always be clearly marked before you buy.
When will I get my order?
We know you’re excited! We’ll ship your order as soon as possible. Once it’s on the way, you’ll get an email with tracking details. Delivery time depends on your location.
Where are your products made?
Our products are crafted both locally and internationally. We carefully choose our partners to make sure every product meets our standards for quality, comfort, and safety for you .
How much does shipping cost?
Shipping costs depend on your location and the items in your order. You’ll always see the final shipping fee before completing your purchase.
